13747 Web PABX - OZtell Forum
IPB

Welcome Guest ( Log In | Register )

 
 Reply to this topicStart new topic
> Web PABX
oztellsupport
post Thursday, 26 Aug 2004 11:07 PM
Post #1


Advanced User
***

Group: Admin
Posts: 4294
Joined: 12-November 03
Member No.: 6
Introduction

Web PABX gives the you the power and convenience of PABX (Private Automatic Branch Exchange) with the ease of use of point and click graphical web user-interface.

A traditional PABX is like a smart automatic phone answering machine handling phone calls for a group of phones. It is normally used by large organisations. Net2MAX's version of the PABX (Web PABX) is even smarter than traditional PABXs. It is web based and is designed for individuals and small organisations rather than large organisations.

Some functions for intelligent for handling of incoming calls, include:
    - Caller Control
    - Time Control
    - Voice Mail
    - Voice Menus
    - Hunt List
    - Broadcast List
Call Classification

People ringing your Web PABX will have different experiences depending on who they are, what time they called and what digits on the phone they pressed.



The following functions can be used to save both the caller and yourself a lot of time:
  1. Caller Identification automatically detect and check the caller phone number against a list of phone numbers you have predefined. And then transfer them to different destinations depending on who they are.

    Special support is available for (1) those callers who do not disclose their calling phone numbers and (2) those callers who do disclose their calling phone numbers but their numbers are not specified on the list. These two groups of users can independently be transferred to different destinations.

    The system can optionally ask those callers WITHOUT calling phone numbers to enter their OZnumber and PIN in order to verify their identities so to transfer them to the correct destinations.

  2. Time Check looks up your group calendar and determine whether the current time of call means the current caller should be transferred to different destinations based on different time of the call.

    This step is optional, if Time Check not defined then the caller will be transferred to the assoicated destinations at all times.

  3. Greeting Message plays a pre-recorded greeting voice message to the caller. For example to inform the caller of your identity (e.g. Welcome, thank you for calling John Smith) or to ask the caller to press different digits on the phone in order to be transferred to different destinations (e.g. for sales press 1, for support press 2).

    This step is optional, it is possible to skip this step so that the caller is transferred directly to the destinations WITHOUT hearing any Greeting Message at all.

  4. List Selection takes the digit inputs from the caller and transfers the caller to the list of destinations associated with the digits that the caller entered. This step is optional, if the playing of the Greeting Message is skipped then no digit input will be processed.
    Call Direction
After Call Classification, incoming calls can be directed to different groups of phone numbers in an intelligent manner.
  1. Call Orderly goes through all the destination phone numbers for a call and ring them in an order defined by you. If a phone number is BUSY or has NO ANSWER then the system will go to the next one on the list. If any phone answered then the caller will be put through and no further phone number on the list will ring.

    This step is optional, you can have only one number on the destination list.

  2. Call Concurrently takes all the destination phone numbers for a call and ring them all AT ONCE. The first phone to answer (someone picks the phone up) will take the call. All the other phones on the destination list will stop ringing.

    This step is optional, you can have only one number on the destination list.
By combining the Call Orderly and Call Concurrently features above, groups of phone numbers can be defined, so that when a call comes in, phone numbers in the same group are all ring together. The first phone out of the group to answer will pick up the call. Multiple groups can be defined so if one group of phones does not answer or is busy, different groups will be tried in predefined order.

Call Destination

Besides ringing Normal Phones (landlines and mobiles), Web PABX has a growing list of exciting alternatives that the caller can also be transferred to.
  1. Internet Phones can be freely intermixed with Normal Phones on the destination list. So, they can be rung at once together with Normal Phones or be rung at order before or after other destinations. Internet Phone from other networks and even using other protocols can be rung this way.

  2. Web PABXs are also valid destinations. This is useful when a complex PABX needs to be built by combining a number of smaller PABXs together e.g. departmental PABXs join forces to form a big enterprise wide PABX. Call transfers between Web PABXs are instantenous and total free - whether they are in the same city or across the world.

  3. Web IVRs are available for heavy duty applciations. They can perform complex interactive services for the caller from making payments, to checking emails, to surfing the web, sending and receiving voices, fax, sms messages etc. - all form the phone! (DEPRECIATED)

  4. Voice Recording to create different voice files is possible - both for caller leaving you voice messages or for you to leave voice messages for them.

  5. Voice Playing of any prerecorded voice files on the system is possible - those recorded by the callers or by you.

  6. Voice Mail takes voice recordings and send them to email addresses of your choice.

  7. Voice Conference provides a meeting place where all phone calls transferred to it can hear and talk to each other.
Web PABX delivers the productivity gains of PABXs in an easy to use web based format. Besides ringing groups of phone numbers, there are also added functions like taking a voice message from caller then sending to an email address, recording and playing a library of voice messages to the caller, creating a voice conference room to support multi-party discussions and if required tranfserring the call to Web IVR (Net2MAX's Intervative Voice Respond system - which is the world's most advanced IVR).
Go to the top of the page
 
+Quote Post
oztellsupport
post Thursday, 30 Sep 2004 05:33 AM
Post #2


Advanced User
***

Group: Admin
Posts: 4294
Joined: 12-November 03
Member No.: 6
Simple 3-Step Configuration

Using Web PABX to its full power is a simple 3 step process.
  1. Voice Greeting
    Define one or more Voice Greetings to answer the callers under different situations.
    You can define as many Voice Greetings as you like, but you must define at least ONE for Web PABX to work.

  2. Caller Identification
    Define Caller Identification to determine which Voice Greeting to use for which caller.
    You can define as many Caller Identifications as you like, but you must define at least ONE for Web PABX to work.

  3. Group Calendar
    Define Events in Group Calendar to determine which Voice Greeting to use at what time.
    Optionally, some Voice Greetings can be defined in the Group Calendar for time driven responses.
Go to the top of the page
 
+Quote Post
oztellsupport
post Thursday, 25 Nov 2004 04:40 PM
Post #3


Advanced User
***

Group: Admin
Posts: 4294
Joined: 12-November 03
Member No.: 6
Usage Notes

Configuartion

The above 3 steps can be performed by logging into http://www.oztralia.com then going to Switch -> Web PABX


Assistance

Web PABX is new technology and very detailed instructions are available online with each of the 3 steps of configuration.

Like all Net2MAX Web pages, to activate on online help for those 3 steps, please click on Help logo on the upper right hand corner of the web page.

To turn online help off, click the Help logo again.


Usage Example

The Web PABX automatic phone answering machine is one of the things that sets Net2MAX apart. People ringing the Web PABX will have different experiences depending on who they are, what time they called and what digits on the phone they pressed.

A advanced call queuing system where groups of phone numbers can be defined. When a call comes in, phone numbers in the same group are all ring together. The first phone out of the group to answer will pick up the call.

Multiple groups can be defined so if one group of phones does not answer or is busy, different groups will be tried in predefined order.

When none of the defined groups answer then the caller has a choice of
  • Trying ringing the groups again
  • Be passed to the voice mail system to leave a message
  • Be passed to the Web IVR for fully automatic voice interaction
Go to the top of the page
 
+Quote Post
« Next Oldest · Web PABX · Next Newest »
 

Reply to this topicStart new topic

 

Display Mode: Standard · Switch to: Linear+ · Switch to: Outline

Track this topic · Email this topic · Print this topic · Subscribe to this forum

RSS Lo-Fi Version Time is now: 25th May 2013 - 10:55 PM
Powered By IP.Board © 2013  IPS, Inc.
Usage Terms & Conditions  |  Net2MAX Limited
0